Refund & Returns Policy

Refund & Returns Policy

We want you to be happy with every bottle and jar that leaves our hands. If something isn't right, here's how we'll fix it.

1. Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or you received the wrong item, contact us within 7 days of delivery with your order details and clear photos. We will send a free replacement or issue a full refund — your choice. You will not be asked to pay return shipping for our mistake.

2. Change of mind returns

Unopened and unused products in their original sealed packaging can be returned within 7 days of delivery for a refund of the product price. Because our products are skincare items, we cannot accept returns of opened or used products for hygiene reasons, unless they are faulty. Return shipping for change-of-mind returns is paid by the customer.

3. How refunds are processed

Approved refunds are issued to your original payment method (card or Mobile Money) through Paystack, normally within 5–10 working days of approval. The exact time for the funds to appear depends on your bank or Mobile Money provider.

4. Non-refundable situations

• Opened or used products (unless faulty).
• Products damaged through misuse or improper storage after delivery.
• Natural changes in texture, such as coconut oil solidifying in cool temperatures — this is normal and not a fault.

5. How to start a return or refund

Email sabmedlimited@gmail.com or message us on WhatsApp (+233 54 773 7386) with your name, order details and the reason for the return. We reply within 1–2 working days.